A K B:

Tel : 01628 810623

Mob:07525 393979

Customer's Letters

Please note, customer addresses have been removed for their privacy, original letters are available for inspection within my portfolio.

“To whom it may concern,
 
Andy Russell, has recently undertaken two projects for us, firstly to modernise our Bathroom & secondly to renew the fittings in our Utility Room.
Both tasks were carried out to our entire satisfaction and with a very professional finish.
As the name, Not just plumbing, implies, Andy is very good at plumbing, tiling, carpentry & electrical work and his attention to every detail is first class.
He is very thorough in his preparation and can also give some helpful hints & advice if called upon to do so.
He pays great attention to every detail of the finished item no matter how small. We were most impressed by his tiling and boxing in of pipework, etc which included beautiful mitre joints.
He leaves the jobs very neat & tidy and gets rid of all the rubbish, he even managed to keep our existing flooring in both instances without damage, and his time keeping is excellent.

We would thoroughly recommend his services to anyone and we shall certainly be calling on him again as required.”

Mr. M.D. Bicknell

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“Thank you very much for doing such a superb job fitting my new kitchen. It looks fantastic – I’m so pleased with it”

“Thanks again for all your hard work + effort”

Miss C. Young

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“Thank you for your timely response and excellent workmanship. We wish you well with you new venture and will not hesitate to recommend your business.

Mr. R Lakelin

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“I just thought I'd write a quick note to say thank you for the brilliant job you did on our bathroom earlier in the year. You managed to turn a basic suite into a luxurious place to relax. The attention to detail is superb and we are both thrilled with the results that you've achieved and we're glad we listened to your advice.

I will have no hesitation in recommending you to close friends and relatives after the excellent craftsmanship that's gone into the whole bathroom.

THANKYOU so much for everything you've done and for fixing the central heating so quickly.
If you ever decide to work on the helicopters again, I just want you to know that I'll still be calling on your services”

Mr. & Mrs. P Hannah

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“Many thanks for the wonderful way that my Bathroom installation turned out. I had visualized what it would look like, but to my delight it surpassed even that.
I would recommend the quality of your workmanship to anybody, knowing that you would live up to it.

Again many thanks”

Mr. P Emmings
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“My wife and I would like to thank you for an excellent job you made of installing our new kitchen units into our utility room but also the flooring you laid has not gone unnoticed.

We do appreciate that there were some challenging moments over the course of the
Week but your patience and attention to detail to over come these was first class and a credit to yourself. The boxing of the boiler was unexpected idea but we are really pleased we took your advice as it would have looked odd to say the least compared to the rest of room.

We keep looking at the pictures and cannot believe the transformation, your workmanship is first class and we feel we really got value for money and cannot thank you enough for all your hard work.

We will certainly recommend you to our friends, thank you again Mr. Russell

p.s. Our next project is the bathroom and we would like to book you in at your convenience”

Mr. & Mrs. D Admans

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“It is a pleasure in writing this letter to thank you for the work you carried out at our home. Your work and manner was excellent, and I would not hesitate in using your skills again”

Mr. J. McGarvey

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“Dear Andrew,

I just wanted to write and thank you for all your hard work over the past couple of weeks. I really appreciate all your advice; recommendations and design ideas, which have all contributed, to making my new bathroom look fantastic!

I would be more than happy to recommend you to anyone - I am very impressed with the workmanship and with no hesitation would contact you again for future work!”

Miss E. Bailey

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“Dear Andrew

Thank you for making such a fantastic job of our kitchen. You have managed to make a standard kitchen look like something out of a glossy magazine with all your finishing touches.

I am sure your high standard of workmanship and professional approach will gain you many clients. Mary and I would have no hesitation in recommending you and would be happy to speak to any prospective customers on your behalf.

It was a pleasure to have you working in our home.”

Mr. & Mrs. N. Hannah

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"Dear Andrew"

"Thank you for creating such a beautiful bathroom under what I know to be often difficult circumstances. Pippa, Mark and I are delighted with the result and I am looking forward to you installing the downstairs bathroom as discussed.

We also value the help & advice you have given us and that you have kept us fully informed of progress at each step of the way.

Your standard of workmanship is exemplary and I would not hesitate to recommend you to others.

Thank you again."

D. Watson

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"Dear Andrew

I write to thank you for an excellent job, refurbishing my bathroom.

I am very pleased with the standard you have worked to - I didn't know what "Finished to Showroom standards" meant before.

I will certainly recommend you to my friends and neighbours and any potential customers.

I hope to have you back in the not too distant future to do the same for my kitchen."

M.J.Perry

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"Dear Andrew

Please excuse the delay in thanking you for the wondeful conversion you did on our bathroom and to say that we are very grateful for the finished product.

Realising that the job took longer because of the unforeseen snags that you came across, you overcame these problems with your expertise, and the use of modern materials that we didn't know existed.

From the actual shower unit, to the modern floor tiling.

As you know Pam and I are both in the O.A.P. division, and we both have our physical problems, but life is so much easier now in the bathroom.

The friends that have seen the bathroom have all agreed what a fantastic difference it has made.

I explained to our friends that to engage a tradesman these days is a gamble.

There are the good, bad and the ugly.

The bad are unreliable, lazy and dishonest. The good are reliable, punctual, trusworthy, energetic and tenacious and you would not hesitate in recommending them to any interested party.
It goes without saying that you are of the good variety, and we are pleased to look upon you now as a friend.

Best wishes for the future, and we hope that "Not Just Plumbing" goes from strength to strength.

On behalf of Pamela and Myself, I thank you again."

Mr G. Morgan

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Andrew recently installed a new Bathroom suite for my elderly parents.

He proved himself to be reliable, honest, punctual and trustworthy. All traits, which are so sadly missing in a lot of workmen these days.

His workmanship and attention to detail are excellent.

I would have no hesitation in recommending Andrew to friends or family and I sincerely hope that his business goes from strength to strength.

Mrs S. Williams